Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your product(s) must meet the following conditions to be accepted:

  • In brand new, re-sellable condition

  • Returned in their original packaging (both internal & external)

  • Include all accessories and parts

  • Provide original receipts and invoice


To start a return, you can contact us at sales@centrumfurniture.com.au. Please note that returns will need to be sent to the following address: C1/20 Picrite Cl, Pemulwuy NSW 2145, Australia. 

Restocking Fee & Refund Process

  • All returns are subject to a 10% restocking fee.

  • If the returned product does not meet the above requirements, Centrum Furniture reserves the right to refuse the return or apply additional charges.

  • A credit will be processed once the returned product(s) have been received and inspected by our warehouse team.

  • Shipping costs from the original order are non-refundable and will not be credited.

 

Damaged and Faulty Products

Our products are thoroughly inspected prior to dispatch, but we understand that things can go wrong. If your order has arrived with any issues, please contact our support team by emailing sales@centrumfurniture.com.au with the following information:

  • Your company name and customer’s name

  • Invoice number, with your purchase order number

  • Product code or SKU 

  • A photo of the product damage or discrepancy with the item, clearly showing and describing the fault or claim reason in question

  • What you or your customer requests as a solution.

    Our support team must be notified of any faults or damage within 72 hours of receipt of goods to assess the claim. The team will ask for any further supporting information if required.

    • If the product was damaged in transit, please ensure that adequate photos have been taken of the packaging to show any possible mishandling. Please ensure that transit damage is lodged as a priority to ensure that we can lodge a claim within the relevant carrier’s claims window.

    • If a product is reviewed and found to be repairable, our team may organize replacement parts or a repair service to remedy your claim.

    • If a product is reviewed and found to be faulty and irreparable, our team will arrange a full replacement or return the product for a refund.

    • If a product is received and found to be different than advertised, or it has been received with a minor defect or difference, our team may offer a partial reimbursement prior to exploring return or exchange options.

      We require the faulty product(s) to be packaged adequately in the original packaging, including all accessories and parts, and where possible, not assembled or partly assembled in any way to avoid further damage in transit.

      Please note that Centrum Furniture is not liable for transit damage where the relevant products were not freighted by Centrum Furniture, including products damaged in transit after a customer collection.