Frequently Asked Questions

Centrum Furniture is a B2B furniture wholesaler and manufacturer specializing in solid timber furniture, proudly supplying trade clients across Australia and beyond. We offer a curated selection of timeless and sustainable designs to retailers, property stylists, interior designers, and hospitality clients.

Centrum Furniture supplies approved trade customers across Australia. Our trade accounts support businesses purchasing furniture for resale, client projects and approved commercial use.

We welcome applications from Australian businesses purchasing furniture for resale, client projects or approved commercial use, including:

• Furniture and homewares retailers, including online stores.
• Interior designers, decorators, architects and property stylists.
• Developers sourcing furniture for client projects.
• Hospitality operators and commercial businesses purchasing for an approved fitout or client project.

Please provide an active ABN, business and contact details, and a brief description of your intended purchases. We may also request a website, business portfolio, sales-channel details or relevant project reference.

An ABN alone does not guarantee approval. We assess each application based on business activity and purchasing purpose. Trade accounts are not available for private household purchases, including purchases made through a business for an owner, employee, friend or family member.

For personal purchases, our team will be happy to direct you to a retail stockist.

Yes. Dropshipping is available to approved retailers purchasing for resale to their customers. Applicants must demonstrate a genuine retail sales channel and agree to our ordering, delivery and after-sales processes.

Single-item dropship orders may be accepted under your approved account terms.

Currently, we do not operate a showroom. However, we may be able to refer you to a retailer in your area who displays our pieces. Additionally, certain products can be unboxed for viewing at our warehouse by prior arrangement with our warehouse team.​

Wholesale stockist accounts require a minimum first order of AUD $1,000, excluding GST and freight.

This opening minimum applies specifically to new wholesale stockist accounts. Approved dropshipping and project accounts follow their separately agreed ordering terms.

Do you offer customisation and made-to-order furniture?

Yes. Alongside our stocked collection in Sydney, we offer selected made-to-order products, customisation and pieces from our archival range.

• Selected made-to-order products: Available without a minimum order quantity to approved account holders with an established, consistent sales channel, subject to availability and production approval.
• Customised and archival products: We can consider custom variations and production of designs from our archival range, with a minimum order quantity of 10 pieces per SKU, subject to feasibility.

Please contact our team with your preferred design, quantity and any requested changes. We will confirm availability, specifications, pricing and lead times before you place your order.

Credit facilities require separate approval. Your payment terms will be confirmed when your trade account is approved.

Orders can be submitted through our online portal or via email. We also accept orders directly from existing clients who have trade account access.

For large, custom, or urgent orders, we recommend contacting our sales team for personalised support.

Yes. Orders can be collected from our warehouse in Pemulwuy, NSW. Once ready, you’ll receive a collection notification. Orders must be collected within 10 business days of notice, unless alternative arrangements are made.

We offer free into-store delivery for qualifying orders within key metro areas:

• Free delivery on orders over $1,000 (ex. GST)
  
• Free delivery on orders over $3,000 (ex. GST)
  

We’re also happy to deliver to your nominated transport depot, provided it’s located within the applicable metro area.

For dropshipping orders, delivery fees vary based on the size of the order and the delivery location. A detailed shipping quote will be provided upon order placement. We work with trusted logistics partners to ensure competitive rates, and for large or bulk dropship orders, we may be able to offer customised shipping terms—please reach out to our sales team to discuss your options.

Centrum Furniture provides a 12-month limited warranty from the date of delivery or collection, covering manufacturing defects in materials and workmanship for all standard products sold under the Centrum Furniture brand.

This warranty applies to:

• Structural faults in timber joinery and frames
• Manufacturing defects in materials
• Premature failure of components under normal indoor use

What is not covered?

• General wear and tear or misuse
• Damage from moisture, sunlight, or improper environmental conditions
• Natural timber variations (e.g. grain, colour, knots, movement)
• Improper storage, care, or post-purchase alterations
• Products damaged in transit not arranged by Centrum or our nominated carriers
• Clearance, custom-made, or ex-display items sold “as is”

If a claim is approved, we will repair, replace, or credit the affected item at our discretion.

Centrum Furniture accepts return requests within 14 days of delivery, subject to the following conditions:

• The item must be in its original packaging, including all internal and external protective materials
• The product must be in brand-new, resellable condition
• All original accessories, documentation, and hardware must be included
• The return must be accompanied by a valid invoice or proof of purchase
• Custom-made and clearance items are strictly non-returnable

To initiate a return, please contact sales@centrumfurniture.com.au, quoting your invoice number and the reason for return.

Please note:

• Return shipping costs are the responsibility of the buyer unless the item is faulty or supplied in error
• A restocking fee may apply for change-of-mind returns or non-compliant packaging

All returns are subject to inspection and approval by our team prior to refund or exchange being processed.

All claims for damaged, defective, or incorrectly supplied items must be submitted within 48 hours of delivery.

To lodge a claim, please email sales@centrumfurniture.com.au with the following details:

• Invoice number and company contact information
• Product SKU or code
• Clear photographs showing the damage or discrepancy
• A brief description of the issue and your preferred resolution (e.g., replacement, credit, or repair)

Our team will assess the claim and may request additional images or information to support the investigation. Claims lodged beyond the 48-hour window may not be accepted.

Important: Centrum Furniture does not accept liability for any loss or damage incurred during transit where delivery has not been arranged by us or through our nominated freight providers. We recommend clients using third-party carriers obtain transit insurance and ensure all items are thoroughly inspected upon receipt.

Our container load program is designed for:

• Wholesalers and retail businesses with adequate warehousing facilities
• Commercial procurement professionals
• International importers and regional distribution partners

Typical minimum order volumes are as follows:

• 20ft container: 20–25 cubic meters (CBM)
• 40ft High Cube (HQ) container: 55–65 cubic meters (CBM)

Clients may consolidate products across multiple categories, such as dining, bedroom, and living furniture. Our logistics team is available to assist with load optimization.

Yes, we encourage clients to visit our manufacturing facility in Indonesia for:

1. Production assessments
2. Quality control inspections
3. Pre-shipment verifications
4. Approval of customized designs

Factory visits must be scheduled in advance to ensure adequate preparation.

Yes, container-load clients benefit from comprehensive customization options including:

• Custom product development
• Adjustments to material specifications and finishes
• OEM and private label branding solutions

Design specifications and minimum order quantities apply. We offer complete prototyping and sampling support as required.