Frequently Asked Questions

Centrum Furniture is a B2B furniture wholesaler and manufacturer specializing in solid timber furniture, proudly supplying trade clients across Australia and beyond. We offer a curated selection of timeless and sustainable designs to retailers, property stylists, interior designers, and hospitality clients.

Our products are made using legally sourced timber, and we are proud to hold SVLK Certification, supporting responsible forestry, ethical labor, and environmental stewardship.

To become a Centrum Furniture trade partner:

• Click “Wholesaler Log In” on our website.
• Submit your business details through the registration form.
• Our team will review your application and respond within 2 business days.
  

Trade access allows you to view wholesale pricing, submit orders, and receive exclusive trade offers.

Currently, we do not operate a showroom. However, we may be able to refer you to a retailer in your area who displays our pieces. Additionally, certain products can be unboxed for viewing at our warehouse by prior arrangement with our warehouse team.​

We do not impose a minimum order quantity for standard in-stock items when clients elect to manage their own freight or collect goods directly from our warehouse. However, minimum order requirements may apply in the following cases:

• Custom manufacturing requests, due to design complexity and production efficiencies
• Container load or direct import arrangements, based on container optimization and freight volume

Our team will assess your order requirements and advise on any applicable minimums based on your preferred supply model.

Orders can be submitted through our online portal or via email. We also accept orders directly from existing clients who have trade account access.

For large, custom, or urgent orders, we recommend contacting our sales team for personalised support.

Yes. Orders can be collected from our warehouse in Pemulwuy, NSW. Once ready, you’ll receive a collection notification. Orders must be collected within 10 business days of notice, unless alternative arrangements are made.

Shipping costs are determined by factors such as the size of your order and the delivery location. Our team will provide a detailed breakdown of shipping costs upon order placement. We strive to offer competitive shipping rates and collaborate with trusted logistics partners. For large or bulk orders, we may negotiate more favorable shipping terms; please discuss this with our sales team.​

Centrum Furniture provides a 12-month limited warranty from the date of delivery or collection, covering manufacturing defects in materials and workmanship for all standard products sold under the Centrum Furniture brand.

This warranty applies to:

• Structural faults in timber joinery and frames
• Manufacturing defects in materials
• Premature failure of components under normal indoor use

What is not covered?

• General wear and tear or misuse
• Damage from moisture, sunlight, or improper environmental conditions
• Natural timber variations (e.g. grain, colour, knots, movement)
• Improper storage, care, or post-purchase alterations
• Products damaged in transit not arranged by Centrum or our nominated carriers
• Clearance, custom-made, or ex-display items sold “as is”

If a claim is approved, we will repair, replace, or credit the affected item at our discretion.

Centrum Furniture accepts return requests within 14 days of delivery, subject to the following conditions:

• The item must be in its original packaging, including all internal and external protective materials
• The product must be in brand-new, resellable condition
• All original accessories, documentation, and hardware must be included
• The return must be accompanied by a valid invoice or proof of purchase
• Custom-made and clearance items are strictly non-returnable

To initiate a return, please contact sales@centrumfurniture.com.au, quoting your invoice number and the reason for return.

Please note:

• Return shipping costs are the responsibility of the buyer unless the item is faulty or supplied in error
• A restocking fee may apply for change-of-mind returns or non-compliant packaging

All returns are subject to inspection and approval by our team prior to refund or exchange being processed.

All claims for damaged, defective, or incorrectly supplied items must be submitted within 48 hours of delivery.

To lodge a claim, please email sales@centrumfurniture.com.au with the following details:

• Invoice number and company contact information
• Product SKU or code
• Clear photographs showing the damage or discrepancy
• A brief description of the issue and your preferred resolution (e.g., replacement, credit, or repair)

Our team will assess the claim and may request additional images or information to support the investigation. Claims lodged beyond the 48-hour window may not be accepted.

Important: Centrum Furniture does not accept liability for any loss or damage incurred during transit where delivery has not been arranged by us or through our nominated freight providers. We recommend clients using third-party carriers obtain transit insurance and ensure all items are thoroughly inspected upon receipt.

Our container load program is designed for:

• Wholesalers and retail businesses with adequate warehousing facilities
• Commercial procurement professionals
• International importers and regional distribution partners

Typical minimum order volumes are as follows:

• 20ft container: 20–25 cubic meters (CBM)
• 40ft High Cube (HQ) container: 55–65 cubic meters (CBM)

Clients may consolidate products across multiple categories, such as dining, bedroom, and living furniture. Our logistics team is available to assist with load optimization.

Yes, we encourage clients to visit our manufacturing facility in Indonesia for:

1. Production assessments
2. Quality control inspections
3. Pre-shipment verifications
4. Approval of customized designs

Factory visits must be scheduled in advance to ensure adequate preparation.

Yes, container-load clients benefit from comprehensive customization options including:

• Custom product development
• Adjustments to material specifications and finishes
• OEM and private label branding solutions

Design specifications and minimum order quantities apply. We offer complete prototyping and sampling support as required.