FREQUENTLY ASKED QUESTIONS

​​Centrum Furniture is a leading wholesaler and manufacturer specializing in premium solid timber furniture. Founded on the principles of quality, design, and functionality. We cater to a diverse range of clients, from large retailers to boutique stores, as well as design professionals and hospitality clients. We take pride in our commitment to sustainable and responsible forestry practices. We are pleased to inform you that we are SVLK certified, ensuring that our products are made from legally sourced timber. This certification reflects our dedication to environmental stewardship, ethical business practices, and high-quality standards.

It’s easy! Click the Wholesaler Log In button, enter your details and our team will get back to you within 2 business days.

To access wholesale pricing, you must first sign up for a wholesale account. Once your application is reviewed and approved, you can proceed to log in. Simply log in to your account using the credentials you created during registration. Once logged in, navigate to the Catalogue section via the megamenu. Click on the Wholesale link to access product pricing.  After viewing the wholesale prices, you can conveniently place your order directly through our website. If you have any further questions or need assistance, please contact our support team.

We do not currently have a showroom. Please contact us as we may be able to refer you to a retailer in your area who may have our pieces on display. Certain products can be unboxed to be viewed at our warehouse. This must be prearranged with our warehouse team.

We do not have a minimum order quantity for our standard products.​​  For custom orders, the minimum order quantity may vary depending on the complexity and nature of the customization. Our sales team will provide you with specific details based on your requirements.

Yes! Centrum Furniture offers custom furniture orders tailored to your specifications. To initiate a custom order, please contact sales@centrumfurniture.com.au  to discuss your needs. They will guide you through the process, provide a quote, and give you an estimated timeline for completion.

Centrum Furniture clients can collect their orders directly from our warehouse in Pemulwuy, NSW. You will receive an email notification confirming your order is ready for collection. You have 10 business days from the date of notification to collect your order. If you are unable to collect your order within this period, please contact us to make alternative arrangements.

Shipping costs are determined by several factors, including the size of your order and the delivery location. Our team will provide a detailed breakdown of the shipping costs when you place your order. We strive to offer competitive shipping rates and work with trusted logistics partners. For large or bulk orders, we may be able to negotiate more favorable shipping terms, so please discuss this with our sales team.

Centrum Furniture products come with a 12-month warranty.

You can browse our catalog and make purchases directly through our website. For large and custom orders, or if you prefer personalized assistance, please contact our sales team. Our representatives are available to provide guidance, answer questions, and ensure that your order is processed smoothly. Once your order is confirmed, you will receive an order acknowledgment along with an estimated delivery date.​ Please note that we exclusively supply to trade professionals, and require a trade account with us to make a purchase. 

We accept returns within 14 days of delivery for most items, provided they are in their original condition. To lodge a change of mind return, please email the team at sales@centrumfurniture.com.au with your order number and written request for your change of mind return. Custom orders and clearance items are not be eligible for return. 

To qualify for a change of mind return, all product(s) must meet the following conditions to be accepted:

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• In brand new, re-sellable condition

• Returned in their original packaging (both internal & external)

• Include all accessories and parts

• Provide original receipts and invoice

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If the returned product does not meet the above requirements, Centrum Furniture reserves the right to charge a restocking fee. A credit will be processed once the product(s) have been received and inspected by our warehouse team and meet the above requirements. Shipping costs from the original order are not refundable and cannot be credited.

Our products are thoroughly inspected prior to dispatch, but we understand that things can go wrong. If your order has arrived with any issues, please contact our support team by emailing sales@centrumfurniture.com.au with the following information:

• Your company name and customer’s name

• Invoice number, with your purchase order number

• Product code or SKU 

• A photo of the product damage or discrepancy with the item, clearly showing and describing the fault or claim reason in question

• What you or your customer requests as a solution.

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Our support team must be notified of any faults or damage within 48 hours of receipt of goods to assess the claim. The team will ask for any further supporting information if required.

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• If the product was damaged in transit, please ensure that adequate photos have been taken of the packaging to show any possible mishandling. Please ensure that transit damage is lodged as a priority to ensure that we can lodge a claim within the relevant carrier’s claims window.

• If a product is reviewed and found to be repairable, our team may organize replacement parts or a repair service to remedy your claim.

• If a product is reviewed and found to be faulty and irreparable, our team will arrange a full replacement or return the product for a refund.

• If a product is received and found to be different than advertised, or it has been received with a minor defect or difference, our team may offer a partial reimbursement prior to exploring return or exchange options.

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We require the faulty product(s) to be packaged adequately in the original packaging, including all accessories and parts, and where possible, not assembled or partly assembled in any way to avoid further damage in transit.

Please note that Centrum Furniture is not liable for transit damage where the relevant products were not freighted by Calibre Furniture, including products damaged in transit after a customer collection.

We love collaborating with property stylists, interior designers, and anyone within the industry! If you are interested in collaborating with us, please contact us.

SVLK certification guarantees that our products are made from legally sourced, high-quality timber. You can trust that our furniture is  beautiful but also responsibly produced.  By choosing SVLK-certified products, you are supporting sustainable forestry practices that help protect forests, wildlife habitats, and biodiversity.  SVLK certification ensures that our timber is sourced ethically, promoting fair labor practices and supporting local communities. You can feel good about purchasing products that uphold human rights and social responsibility.